Privacy policy

Who we are

Driving School Carlito, Streefkerkstraat 43, 1107 LM Amsterdam, the Netherlands. KvK 24276174. We are responsible for the personal details described on this page. Questions about your privacy: [email protected] or +31 85 060 9442.

Which details we collect and why

• Contact form: your first name, last name, phone number and email address. We use them only to contact you about lessons. Legal basis: your request (steps before a contract).
• WhatsApp, phone and email: the details and messages you send us, used to answer you and plan lessons. WhatsApp is a service of WhatsApp Ireland (Meta); its own privacy policy applies to the app.
• When you take lessons: the details we need to plan your lessons, book your exam at the CBR and send invoices. Legal basis: our agreement with you, and the law for financial records.
• Website statistics and advertising: only if you accept them in the cookie banner, see below.

We do not sell your details and do not use them for anything other than the reasons above.

Cookies, statistics and advertising

With your consent we use:

• Google Analytics, to see how visitors use the website, for example which pages are visited most.
• Google Ads, to see whether a visit through one of our ads leads to a request, so we know which ads work.
• The Meta (Facebook) pixel, to measure our ads on Facebook and Instagram and show them to people who visited the website.

These only run after you click Accept in the cookie banner; without your consent, no statistics or advertising cookies are placed. You can change your choice at any time in the cookie banner. The cookie banner itself stores your choice in a small functional cookie.

Who else sees your details

• The CBR, when we book your exam.
• Our website host and email provider, who store the website and form messages for us.
• Google and Meta (Facebook), for statistics and advertising, only after your consent.
• Trustindex, which shows our Google reviews on the website; your browser loads the reviews from its servers, which sends them your IP address.
• GTranslate and Google, only if you choose another language in the language menu: the text of the page is then translated by machine through their servers. The translation may contain mistakes; the English text is leading.

How long we keep your details

• Form messages and chats from people who do not become a student: no longer than one year.
• Student details: for as long as you take lessons, then no longer than needed.
• Invoices and payment records: seven years, because Dutch tax law requires it.

Your rights

You may ask us to see, correct or delete your details, to limit their use, to object to their use, or to receive them in a usable file. Where you gave consent, you can withdraw it at any time. Send your request to [email protected]; we reply within one month.

Not happy with how we handle your details? Let us know first. You also have the right to file a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.